Healthcare and Outsourcing

Over the last four years, Epiphany has delivered end-to-end outsourcing services to healthcare providers in the public and private sector, achieving significant cost savings and improving operational performance. Our support has achieved a direct and positive impact on healthcare provider budgets and service levels.

Because of this, we're regarded as one of the UK's leading providers of outsourced healthcare services across Public, Private, and Independent Consultative healthcare sectors. Our service is supported by healthcare professionals including Junior & Senior Consultants, Doctors, Clinicians, Radiologists, Radiographers, and Medical Secretaries. We deliver a complex array of generic and specialist services across:

• Administration and Back Office Processes
• Medical Transcription Services
• Medical Insurance Services
• Clinical Support (Such as Radiographer reporting for CT, MRI, Analysis)

Working in partnership with Epiphany's Software, and Organisational Resilience divisions, Epiphany demonstrates the ability to deliver robust, secure, performance enhancing support, at a greatly reduced cost, which enables healthcare providers to focus their time on patient care.

Our Solution:

• Cost Reduction: Epiphany's cross functional infrastructure delivers the cost reductions your organisation requires. Epiphany is uniquely positioned to deliver a combination of cost reduction and service improvements because of our operational infrastructure.
• Customer Experience: Our sister division, Epiphany Professional Services is a world leader in developing and implementing Brand Experiential programs. We 'audit' your brand and organisational values and incorporate them into Epiphany's Systems-Process-Experiential training program. Combining Epiphany's Experiential Brand expertise into your process design ensures your customers receive an 'upgraded' level of service and a brand associated experience, achieving real differentiation.
• Risk & Continuity Assurances: Epiphany utilises the Integrated Resilience Model (IRM) to integrate Risk, Continuity, and Crisis Management into a single unified framework. This offers significant cost and performance advantages for organisations, and is the thought leading approach to organisational resilience. Having a division that specialises in delivering Risk, Business Continuity, and Crisis Management services safeguards your outsourced services.
• Data Security: We take data security very seriously. Epiphany's services are protected by physical security measures, enclosed networks, biometrics, and other physical and systems measures specifically designed to make Epiphany's operations unattractive to prospective infiltrators.
• Personnel Standards: All Epiphany personnel are recruited in line with our 'Knowledge' value. Whether that be our consultants (most of whom hold a minimum Master level education), or our contact center and back office personnel, most of whom hold university degrees with minimum 3.5 (90%) GPA's.
• Language Problems: We don't have any. All of Epiphany's Contact Center and Back Office personnel speak English as a first language. When your customers call us from areas with strong regional accents, the call is routed to representatives that have specific accent training for that region.
• Account Management: Epiphany's Account Managers devote their time into forming close relationships with clients to monitor service performance progress against benchmarked service levels. They communicate on a daily basis with their 'mirrors' located in the heart of our service centers offshore. Performance levels are monitored by our proprietary performance management software. Account managers receive updates, through Epiphany's 24/7 live metrics feed, to ensure all service levels are maintained without compromise.

If you are considering outsourcing as a mechanism to reduce costs for your healthcare organisation, and as a mean to improve performance by passing processes to a specialist provider, then we should talk.

For more information about our range of Healthcare outsourcing services, please contact our nearest regional or national office.

Note: Epiphany complies with DoH and HIPAA (1996) standards, working to ensure the highest levels of service delivery.