Why Epiphany?

Three Tier Cost Reduction

At tier one labour & capital costs are reduced through selecting the right outsourcing destination. At tier two... — more… cost reductions are enhanced through process re-design. At tier three costs are further surpressed through customer retention, by measureably improving your customer's experience and reducing customer attrition rates. Tier three is where we significantly differentiate Epiphany's service against other BPO providers. — read more…

Measurable Improvement

Epiphany's processes, resourcing, and interaction programs undergo 24/7 system enabled measurement against established baselines & metrics... — more… to ensure delivery of real performance improvement whilst maintaining required levels of cost reduction. These KPIs & metrics are supplied 'live feed' to you for countinuous monitoring. — read more…

Integrated Resilience

Through the integration of Risk Management, Business Continuity Management, and Crisis Management disciplines into... — more… a single unified framework, Integrated Resilience achieves increased organisational resilience, reducing costs, duplication, and program conflicts. Integrated Resilience is a process pioneered by Epiphany and considered 'thought leadership' within the industry. — read more…

Sustainable Advantage

Cost reduction is not enough, it's too easy for your competitors to copy. Outsourcing through Epiphany delivers... — more… higher levels of satisfaction to your customers through a consistent, branded experience. Epiphany's transition teams work to ensure the correct selection and training of personnel to deliver your brand to your customers. As a result, your customer's satisfaction increases, your customer's brand awareness is strengthened and brand loyalty is achieved. — read more…

Process Efficiency

Is not just about examining employee / customer interactions and looking for increased efficiency, it is about improving... — more… on the process design itself. Epiphany's Cross Functional framework enables additional, value added, performance enhancing features to be built in at the design stage. This reduces transition costs and duplications, allowing us to deliver a higher standard of service at the lowest possible cost. — read more…

Data Security

We take data security very seriously. Epiphany's services are protected by... — more… physical security measures, enclosed networks, biometrics, and other physical and systems measures specifically designed to make our operations unattractive to prospective infiltrators. — read more…

Complete Confidentiality

As part of Epiphany's Security Policy we do not disclose... — more… the names of (nor the services we provides to) clients. We do not enter into discussion with any other party concerning your business, nor do we publish case studies that may enable the identification of clients. — read more…